000026167 - Unable to recharge offline days Monitor shows Invalid proof of authentication data

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000026167
Applies ToRSA Authentication Manager 7.1
RSA SecurID Appliance 3
temporary emergency access code
Offline Emergency Access codes
Offline days

Invalid proof of authentication data provided by the agent.

Authentication Activity Report "Offline authentication data download requested by user ?user? from agent
?agent? using token ?000099999999? failed with error message ?Invalid proof?
Authentication Agent trace shows unknown error 212 and invalid proof of authentication.
Authentication Manager imstrace.log reports DA_REQUEST_DATABASE_ERROR
Unable to recharge offline dayfiles
ResolutionThis is resolved in Authentication Manager 7.1 SP2 and Appliance 3  SP2
Obtain SP2 here:  https://knowledge.rsasecurity.com/scolcms/sets.aspx?product=securid&_v=upgrades
Notesrelated issues addressed in:  
SP4-P18   AM-22548
SP4-P16     AM-23548  
SP4-P8     AM-22454
Legacy Article IDa39067