000024994 - Cisco VPN Client not processing new pin required authentication response

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000024994
Applies ToCisco VPN Client 5.0.01
Cisco VPN Client 5.0.010.xx

Cisco Systems VPN Client Version 5.0.01.0600


 

5.0.02.0090


 

5.0.03.0390


 

Secure VPN Connection terminated locally by the Client.
Reason 413: User Authentication Failed


Client error: Error 413
The Token Code  is entered correctly through the CISCO VPN Client v5.x for a user requesting SecurID authentication for the first time. However, when a  New PASSCODE is required prompting does not work or when (PIN + Tokencode) is entered, the user fails authentication.
Access denied new pin deferred.
Tested Versions
IssueCisco VPN Client fails with new pin mode or Next Token Code Mode.
ResolutionCisco VPN Client v 5.0.05.0290 June 29th, 2009
Cisco VPN Client v 5.0.03.0530  March 27, 2008
See the latest RSA SecurID Ready implementation guide here.
Cisco VPN Client V 5.0.04 March 9, 2009
Tested versions as of  February 19th 2008 are 4.6, 4.8, and 5.0.02.0090
See the latest RSA SecurID Ready implementation guide here.
NotesProblems experienced with CISCO VPN Client 4.x upgrades other than 4.6 & 4.8 that have problems or later versions (I.E. 5.x) must be reported to the CISCO Technical Assistance Center (TAC). CISCO recommends upgrading to VPN client 5.0.05 or higher.
Please refer CISCO hardware and software support requests go to the CISCO Technical Assistance Center (TAC). Contact information is available on CISCO's web site at http://www.cisco.com/en/US/support/index.html.
RSA Partner Information Guide:
 

Cisco VPN Client.  This is the original.


https://gallery.emc.com/servlet/JiveServlet/download/1162-12-3513/Cisco_VPN_Client5.0_AuthMan7.1.pdf


 


Cisco AnyConnect VPN client


https://gallery.emc.com/servlet/JiveServlet/download/1179-9-3512/Cisco_AnyConnect3.0_AuthMan7.1.pdf

Legacy Article IDa38772

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