000012247 - SecurID Protecting Citrix Web Interface 5.4 running on Windows 2008 R2 X64

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012247
Applies ToCitirix Web Interface 5.4
Citrix Web Interface 5.X
IssueSecurID Protecting Citrix Web Interface 5.4 running on Windows 2008 R2 X64
Node verification failed
CauseBy default the Citrix Web Interface application pool is run as 32-bit.  Some online sites advise to change this to false to have the application pool run as 64-bit.  This is not needed, if you did this, revert the setting to the default.
ResolutionThe 32-bit application pool and implementation of the Citrix Web Interface 5.4 will look to find the aceclnt.dll, sdconf.rec, and securid file in the \windows\syswow64 directory.
Install our 32-bit Agent for IIS 7.0.  This lays down a test utility (in control panel) and an aceclnt.dll in syswow64.

     Open the control panel
     Choose show small icons
     Right click the RSA Authentication Agent icon and choose run as administrator.

     Click the Test Authentication Directly button and perform an authentication.

     In \windows\syswow64 right click on the securid file and give the user "Everyone" read/execute permission to this file.
     Restart IIS for Citrix to pickup this change "iisreset"

As of this writing, this is a link to our most recent 7.0 Agent:
Legacy Article IDa63132