000012352 - RSA Authentication Manager (AM) 8.1 - Appliance hangs when booting on NTP service

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012352
Applies ToRSA Authentication Manager (AM) 8.1 - Appliance hangs when booting on NTP service
RSA Authentication Manager (AM) 8.1. Potential resolutions.
AM-26880
IssueSynchronizing with time server: Error : Name or service not known    [FAILED]
Starting ntpd:                       [  OK  ]
Starting capd:                       [  OK  ]
Starting crond:                      [  OK  ]
Starting omsa-init: Shutting down DSM SA Connection Servic[FAILED]
Syncing time to ntp
Appliance 8.x won't boot, will not boot, hangs
eth0    IP address:   <IP address>   waiting
 
CauseNTP fails not because the server is unreachable but because its Name cannot be resolved
ResolutionThe resolution could be either comment out NTP or change the NTP name to IP address in /etc/ntp.conf      
or add name entry to local /etc/hosts file.
To boot grub single user:
To get past the hanging screen start VM using run level 2.
To do this: in GRUB loader menu edit first line by adding init 2 at the end.
Detailed instructions:
1. When GNU GRUB... menu is shown during initial boot select first entry. Then press 'e' for edit.
2. On first line press 'e' again to edit 'kernel....' command.
3. Go at the end of the line and add init 2
4. Press ENTER. This should take you to the previous screen.
5. Press 'b' to boot
 
Legacy Article IDa65331

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