|Applies To||RSA Authentication Manager (AM) 8.1 - Appliance hangs when booting on NTP service|
RSA Authentication Manager (AM) 8.1. Potential resolutions.
|Issue||Synchronizing with time server: Error : Name or service not known [FAILED]|
Starting ntpd: [ OK ]
Starting capd: [ OK ]
Starting crond: [ OK ]
Starting omsa-init: Shutting down DSM SA Connection Servic[FAILED]
Syncing time to ntp
Appliance 8.x won't boot, will not boot, hangs
eth0 IP address: <IP address> waiting
|Cause||NTP fails not because the server is unreachable but because its Name cannot be resolved|
|Resolution||The resolution could be either comment out NTP or change the NTP name to IP address in /etc/ntp.conf |
or add name entry to local /etc/hosts file.
To boot grub single user:
To get past the hanging screen start VM using run level 2.
To do this: in GRUB loader menu edit first line by adding init 2 at the end.
1. When GNU GRUB... menu is shown during initial boot select first entry. Then press 'e' for edit.
2. On first line press 'e' again to edit 'kernel....' command.
3. Go at the end of the line and add init 2
4. Press ENTER. This should take you to the previous screen.
5. Press 'b' to boot
|Legacy Article ID||a65331|