000013544 - How to replace an RSA Authentication Manager trial license with a production license

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 3, 2019
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Article Number000013544
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1, 8.x
IssueThis article explains how to replace an existing RSA Authentication Manager trial license with a production license and how to replace an existing production license with a new one.
Resolution

Any users who have authenticated will not have their sessions dropped during the license replacement procedure will not have their sessions dropped.


 

The license replacement process takes less than a minute.  Any users who attempt to authenticate in the time between when the trial license has been uninstalled and the production license has not yet been installed will fail authentication.




Uninstall the trial license



  1. From the Security Console select Status> License > Setup.
  2. Click on View installed licenses.
  3. Left click the license ID and choose Uninstall.
  4. Check the Yes, uninstall license box.
  5. Click on the Uninstall License button.

Do not restart the server!  Install the new license right away.



Install the production license



  1. From the Security Console go to Setup > License > Add New.
  2. Browse to the folder containing your license and select the license file (it ends in .xml).
  3. Click Next.
  4. Verify the information regarding your license is correct.
  5. Click the Install button.
NotesThe steps above for installing the production license can also be used to upgrade from one production license to another.  If the site IDs match you do not need to uninstall the existing license before applying a new one.
Legacy Article IDa59922

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