|Issue||Shutdown RSA SecurID Appliance 3.0|
How to reboot SecurID Appliance?
Unable to shutdown the RSA SecurID Appliance through the Operations Console
Unable to shutdown the RSA SecurID Appliance through the Security Console
Log onto the RSA SecurID Appliance 3.0 via ssh or the console using the userid 'emcsrv' and associated password.
Run the command 'sudo su - root' to become the system owner. Use the same password for the 'emcsrv' userid.
Run the command '/etc/init.d/rsaauthmgr stop all'
The system will take 10 - 15 minutes to complete above command.
Type the command 'reboot'.
The restart of the system will take approximately 10 - 15 minutes and be available for authentication services. (note: if it has been more than 6 months since the last fsck file system check, this will be triggered on reboot which will take additional time)
|Workaround||This will enable you to successfully shutdown the RSA Authentication Manager services safely and Power Reset the system|
|Notes||IMPORTANT NOTE : if you are using Appliance AM7.1 SP4 unpatched, or appliance 220.127.116.11 or 18.104.22.168 , do NOT use this procedure, See A43668 for additional details|
|Legacy Article ID||a55134|