000015860 - The RSA Authentication Manager Configuration file SDCONF.rec cannot be located. Some authentication options are unavailable. Consult the online documentation for instructions

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000015860
Applies ToRSA Authentication Agent 7.1 for Web
Windows 2008 R2
IIS 7.5
 
Issue

Error: "The RSA Authentication Manager Configuration file SDCONF.rec cannot be located. Some authentication options are unavailable. Consult the online documentation for instructions"


Screen shot:


Event ID : 1001 file not found C:\Program files\RSA Security\RSAWebAgent\sdconf.rec
Event ID : 2280 The module DLL C:\Program Files\RSA Security\RSAWebAgent\WebID\rsamodule.dll failed to load. The data is the error.
Cannot authenticate using sdtest.exe after installing RSA Authentication Agent 7.1 for web.Restarting the machine does not resolve the issue.
 
CauseElevated user privileges restricts the user from executing the agent and prevents read access to the sdconf.rec file.
Resolution

RSA authentication test utility sdtest.exe would not display the primary or Replica server status, because of which the user can not test authenticate


Click on start -> run -> msconfig
Navigate to the Tools tab and select "Change UAC settings" and Click on launch. Now set the UAC control setting to "never notify" and click on OK. You will be prompted to reboot the Windows 2008 R2 server.
Once done the user will be able to launch the sdtest.exe utility to test the authentication.

Legacy Article IDa58056

Attachments

    Outcomes