|Applies To||RSA Authentication Manager 8.1|
|Issue||Primary instance cannot contact the Replica host|
Attaching a replica host to a primary instance via Quick Setup generates an error
|Cause||RSA Authentication Manager 8.1 relies on name resolution from the configured DNS server(s) defined in the network settings of the deployemnt.|
Where the DNS Servers are not providing the correct name resolution then use this workaround by updating the local hosts file (/etc/hosts) of the Primary Instance at the command line.
1. Ensure SSH is enabled on the Primary instance via the RSA Operations Console > Administration > Operating System Access > SSH Settings ? check Enable SSH.
2. Use a client (such as PuTTY) to open an SSH session and logon to the Primary instance using the ?rsaadmin? account. The password for this account was defined during the Primary instance Quick Setup.
3. Use the ?sudo su ? root? command to use the security privileges of the super user (root) to update the local hosts file.
4. Next, use an editor such as 'vi' to update the local hosts file /etc/hosts with the Replica instance IP address, fully qualified domain name and hostname (for an alias).
NOTE: the Primary instance IP address, fully qualified domain name and host name will already exist as an entry in the hosts file
5. Now, use the Replica instance Quick Setup URL (e.g. https://10.0.0.246) in a supported web browser to continue with the Replica Quick Setup.
NOTE: an access code is required for RSA Authentication Manager 8.1 Quick Setup which can be found on the local console of the deployment.
Please contact RSA Customer Support should you still require assistance with the Replica Quick Setup.
|Legacy Article ID||a64008|