|Applies To||Software Token for Blackberry 3.x|
Authentication Manager 6.x
Authentication Manager 7.1
RSA SecurID Appliance 2.0
RSA SecurID Appliance 3.0
|Issue||Error: "Token import failed. Invalid token. Contact your administrator."|
Token import failed. Invalid token. Contact your administrator.
|Cause||The token has an improper filename when sending 'sdtid' file to Blackberry.|
|Resolution||Ensure there are no spaces in the filename.|
When you send a token file in e-mail, the file attachment must have the string x-rimdevice prepended to the token name and .sdtid as the file extension. For example, to issue a token file named token1.sdtid, rename it to x-rimdevice-token1.sdtid or x-rimdevicetoken1.sdtid.
Before you distribute token files, make sure users verify that they can access e-mail from their devices. If you use password-protected token files, you must tell users the password for each password-protected token before you send them their token files.
For added security, do not send a password in the e-mail that contains the token file attachment.
|Notes||Examples of a good filename: x-rimdevicejsmith.sdtid x-rimdevice_jsmith.sdtid |
Also see Primus Error: "Enter password" when importing a token but no password was applied
|Legacy Article ID||a46356|