000013005 - Error: 'Device intended for this token not found. Token import failed. Connect the device or contact your administrator'

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000013005
Applies ToRSA Software token 1.4 for Toolbar
IssueError: "Device intended for this token not found. Token import failed. Connect the device or contact your administrator"
Token has extension data and it is bound to a device.
ResolutionThe software token has to be re-issued in order to remove the device ID from token extension data. It is not possible to edit the .sdtid file to remove or change the binding properties of a Software Token.
Legacy Article IDa48347

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