on Jun 14, 2016Article Content
| Article Number | 000013005 |
| Applies To | RSA Product Set: SecurID RSA Product/Service Type: RSA SecurID Software Tokens RSA Version/Condition: 8.x |
| Issue | The following error is seen on a mobile device on which the RSA SecurID Softwre TOken Application is installed: Device intended for this token not found. Token import failed. Connect the device or contact your administrator The token has extension data and it is bound to a device. |
| Resolution | The software token has to be re-issued in order to remove the device ID from token extension data. It is not possible to edit the .sdtid file to remove or change the binding properties of a software token. |
| Legacy Article ID | a48347 |