000013005 - Error: 'Device intended for this token not found. Token import failed. Connect the device or contact your administrator' for RSA SecurID Software Token

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 12, 2019
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Article Number000013005
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Tokens
RSA Version/Condition: 8.x
IssueThe following error is seen on a mobile device on which the RSA SecurID Softwre TOken Application is installed:
 
Device intended for this token not found. Token import failed. Connect the device or contact your administrator
 

The token has extension data and it is bound to a device.
ResolutionThe software token has to be re-issued in order to remove the device ID from token extension data. It is not possible to edit the .sdtid file to remove or change the binding properties of a software token.
Legacy Article IDa48347

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