|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: RSA SecurID Software Tokens
RSA Version/Condition: 8.x
|Issue||The following error is seen on a mobile device on which the RSA SecurID Softwre TOken Application is installed:|
Device intended for this token not found. Token import failed. Connect the device or contact your administrator
The token has extension data and it is bound to a device.
|Resolution||The software token has to be re-issued in order to remove the device ID from token extension data. It is not possible to edit the .sdtid file to remove or change the binding properties of a software token.|
|Legacy Article ID||a48347|