|Applies To||RSA iOS Software Token 2.0 for iOS.|
RSA Software Token for iPhone.
|Issue||CT-KIP on iPhone iOS fails: Token import failed. Error communicating with server.|
|Cause||Improperly formatted URL, possibly from not using the correct Software Token Definition.|
The Web Tier or Primary are not reachable because of improper networking.
Using a non-native email client.
Third-party security, mail management , or system management software on the iPhone is preventing access or proper operation. Some examples are Onset METAmessage , EMS , MobileIron .
Improper configuration of the iPhone.
|Resolution||Check the Admin Guide for your version of Token Software to verify the format of the URL is correct.|
Verify the Primary or Web Tier are accessible, and the CT-KIP request is actually reaching the appropriate server.
Use only the native iOS email client, third-party email clients may not work properly.
Verify the iPhone is properly configured as per the Admin guide.
|Legacy Article ID||a67548|