|Applies To||Authentication Manager 7.1 SP2|
Solaris Linux UNIX
|Issue||Unable to resolve replica fully-qualified domain name|
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Unable to resolve replica fully-qualified domain name Domain.com to IP x.x.x.x
|Cause||This error occurs when either incorrect or inconsistent information is naming services, or an incorrect ip/fqdn has been cached by AM 7.1. The ip/fqdn can come from either the local hosts files, dns, or other naming service.|
Fix Part 1: Verifying name resolution is correct.
Make sure /etc/hosts on all RSA Servers has the proper information for all RSA Servers. This needs to be in the format:
IP Address Fully-Qualified-Host-Name shortname
10.1.2.3 primary.company.com primary
10.1.2.4 replica1.company.com replica1
10.1.2.5 replica2.company.com replica2
Next, ping the replica by both FQHN and shortname, both must resolve to the IP address.
Next, verify that your naming service returns the fully-qualified hostname for all RSA Servers. Here is an example of a DNS nslookup to the IP address (NOT the name):
18.104.22.168.in-addr.arpa name = replica1.company.com
If you use other naming services, verify they are correctly configured.
Shut down all RSA Services on the Primary. From the (RSAHome)/server directory:
./rsaam stop all
REBOOT the server. Since information is sometimes in a persistent cache, this reboot is required.
Fix Part 2: creating the package
Login and switch to the RSA fileowner. Change directory to : (RSAHome)/utils
Delete any existing Replica package files and primary data files from this directory.
to set environment variables (please notice this starts with dot-space-dot-slash)
Create the replica package from the command line, by running the following command:
Enter the replica fully-qualified hostname: replica1.company.com
Enter the replica IP: 10.1.2.4
Generate primary data file offline? (y | N): n
Enter administrator user ID: : superadmin
Enter Admin Password: ***********
Enter Master Password: ***********
Generating the replica package...
Successfully generated replica package file replica1-replica.pkg
(note: if you selected Y for making the Primary data file offline, you will also see:
Successfully generated primary data file /usr/local/RSASecurity/RSAAuthenticationManager/db/oradata/xsvbid8i/primary.company.com-xsvbid8i-2134415.dmp
In this example you are prompted for the ?administrator userID?; this is a user of the Security Console with the superadmin role
Enter the information as prompted, this will generate your replica package.
Use the generated replica package for installing or reattaching the Replica
|Notes||See A43345 for a similar solution on Windows, or A44221 for a similar solution on the RSA Appliance|
|Legacy Article ID||a54180|