000017566 - AM 8.1 OC Manage Backups to Windows Shared Folder fails.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017566
Applies ToRSA Authentication Manager (AM) version 8.1, AM 8.1, AM 8.0, AM 8.X
Windows File Sharing CIFS, NTLM NTLMv2 NTLM version2 NTLM v2.
IssueOperations Console - Maintenance - Backup and Restore - Manage Backups.  Select Your Backup Location: Windows Shared Folder Ex. \\primary.company.net\backup_path
Error "Failed to validate remote location" Error: "failed to validate the remote share location" .
Can't backup to Windows shared folder if NTLM v2 enabled.  Cannot backup to Windows File Share when NTLM version 2 enabled.
Access Denied return code from Windows Server in Network Packet Capture.  CIFS
CauseRFE AM-27744 - Customer is trying to backup the AM8 server to a Windows file share. Their Security Policy currently requires NTLMv2 on our network and will refuse LM and NTLMv1.
Update, Q1 2015 notes in AM-27744 indicate this is included in latest patch for AM 8.1 SP1
Refer to test case “AM-DR-BKNow-WinShare-022 Verify backup to win share with Send NTLMv2 response only and Refuse LM & NTLM responses option”
Regression Checked:
As part of regression, checked backup, schedule backup ,Restore from backup, Delete backup and migrate to Winshare locations with all the Security Policies available to the windows locations..
ResolutionThere is an RFE AM-27744 to support NTLMv2 but until then only LM andNTLMv1 supported.
Legacy Article IDa66578