000017566 - AM 8.1 OC Manage Backups to Windows Shared Folder fails.

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017566
Applies ToRSA Authentication Manager (AM) version 8.1, AM 8.1, AM 8.0, AM 8.X
Windows File Sharing CIFS, NTLM NTLMv2 NTLM version2 NTLM v2.
 
IssueOperations Console - Maintenance - Backup and Restore - Manage Backups.  Select Your Backup Location: Windows Shared Folder Ex. \\primary.company.net\backup_path
Error "Failed to validate remote location" Error: "failed to validate the remote share location" .
Can't backup to Windows shared folder if NTLM v2 enabled.  Cannot backup to Windows File Share when NTLM version 2 enabled.
Access Denied return code from Windows Server in Network Packet Capture.  CIFS
 
CauseRFE AM-27744 - Customer is trying to backup the AM8 server to a Windows file share. Their Security Policy currently requires NTLMv2 on our network and will refuse LM and NTLMv1.
Update, Q1 2015 notes in AM-27744 indicate this is included in latest patch for AM 8.1 SP1
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Refer to test case “AM-DR-BKNow-WinShare-022 Verify backup to win share with Send NTLMv2 response only and Refuse LM & NTLM responses option”
Regression Checked:
As part of regression, checked backup, schedule backup ,Restore from backup, Delete backup and migrate to Winshare locations with all the Security Policies available to the windows locations..
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ResolutionThere is an RFE AM-27744 to support NTLMv2 but until then only LM andNTLMv1 supported.
 
Legacy Article IDa66578

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