000016771 - Upgrading Authentication Manager 8.0 to 8.1, including the web tier

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000016771
Applies ToRSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.1, 8.0
 
IssueCustomers have run into an issue when upgrading from Authentication Manager 8.0 to 8.1 that when they do the required re-install of the web tier they are using the Authentication Manager 8.0 web tier installer, rather than the installer for 8.1.  This article provides the steps to take when upgrading Authentication Manager 8.0 to 8.1, including a required update of the web tier(s).
To complete the upgrade to Authentication Manager 8.1, the RSA Authentication Manager 8.1 Setup and Configuration Guide states that if "your deployment includes a web tier, after upgrading the primary and replica instances, you must upgrade the web tier."
The am-update-8.1.0.0.0.zip file, which contains the Authentication Manager 8.0 to 8.1 upgrade file, does not contain the new Authentication Manager 8.1 web tier installer.
The documentation does not specify that the customer must reinstall the web tier using the Authentication Manager 8.1 web tier installer, but this is a requirement to get the web tier working with the upgraded Authentication Manager server.
ResolutionThe Authentication Manager 8.1 Web Tier installer can be downloaded via the RSA SecurID Suite Authentication Manager 8.1 Downloads page on RSA Link.  Once on the page, 
  1. Click Additional Downloads.
  2. Choose your product and click Upgrade.
  3. On the next page, click Continue.
  4. Choose the option for Software for Authentication Manager 8.2 and lower and click Submit.
  5. Click Download Software.
  6. Click the link for RSA Authentication Manager Virtual Appliance Version Upgrade.
  7. On the Archive tab, select RSA Authentication Manager Virtual Appliance Version Upgrade V8.1.
  8. Review the license agreement and click I Agree.
  9. Select RSA Authentication Manager 8.1 - Extras (rsa-am-extras-8.1.0.0.0.zip), then click Download Selected Files.
  10. Follow the steps on pages 91 - 94 of the RSA Authentication Manager 8.1 Setup and Configuration Guide to uninstall the Authentication Manager 8.0 web tier and to install the 8.1 version.
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