|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1, 8.0
|Issue||Customers have run into an issue when upgrading from RSA Authentication Manager 8.0 to 8.1 that when they do the required re-install of the web tier they are using the RSA Authentication Manager 8.0 web tier installer, rather than the installer for 8.1. This article provides the steps to take when upgrading RSA Authentication Manager 8.0 to 8.1, including a required update of the web tier(s).|
To complete the upgrade to RSA Authentication Manager 8.1, the RSA Authentication Manager 8.1 Setup and Configuration Guide states that if "your deployment includes a web tier, after upgrading the primary and replica instances, you must upgrade the web tier."
The am-update-184.108.40.206.0.zip file, which contains the RSA Authentication Manager 8.0 to 8.1 upgrade file, does not contain the new Authentication Manager 8.1 web tier installer.
The documentation does not specify that the customer must reinstall the web tier using the Authentication Manager 8.1 web tier installer, but this is a requirement to get the web tier working with the upgraded Authentication Manager server.
|Resolution||The RSA Authentication Manager 8.1 Web Tier installer can be downloaded via the RSA Authentication Manager 8.1 Downloads page on RSA Link. Once on the page, perform the steps below.|
|Legacy Article ID||a67670|