on Jun 14, 2016Article Content
| Article Number | 000016894 |
| Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: All |
| Issue | The Archer navigation menu will not load when using Microsoft Server 2012 and certain administrative pages intermittently generate an "unexpected error" message, with the archer.w3wp.<datestamp> error log. located in C:\Programs Files\Archer\Logs, showing the following: <ExceptionType>ArcherTech.Web.UI.ArcherException, ArcherTech.Web, Version=5.5.20103.1001, Culture=neutral, PublicKeyToken=null</ExceptionType> <Message> The remote server returned an error: NotFound. </Message> <Source> </Source> <StackTrace> at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result) at System.ServiceModel.ClientBase`1.ChannelBase`1.EndInvoke(String methodName, Object[] args, IAsyncResult result) at ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.AppearanceThemeServiceClient.AppearanceThemeServiceClientChannel.EndGetActive(IAsyncResult result) at ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.AppearanceThemeServiceClient.ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService. IAppearanceThemeService.EndGetActive(IAsyncResult result) at ArcherTech.SL.ManageAppearance.Proxy.AppearanceThemeService.AppearanceThemeServiceClient.OnEndGetActive(IAsyncResult result) at System.ServiceModel.ClientBase`1.OnAsyncCallCompleted(IAsyncResult result) </StackTrace> </Exception> |
| Resolution | To correct this issue a new component that was not required in previous server operating systems needs to be installed. You can find and install this component by following the steps below.
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| Legacy Article ID | a61602 |