000012435 - RSA AM 8.1 unable to attach replica

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000012435
Applies ToRSA Authentication Manager 8.0
RSA Authentication Manager 8.1
Issue
Unable to attach replica to primary 8.1 - new deployment

 
@@@2014-01-16 15:49:30,468 ERROR [ReplicaAttach] GUILog.traceThrowable(637) | error: 

com.rsa.authmgr.internal.replication.TransportClientUnexpectedStatusException: Expected the HTTP response code 200, but got: 500 Message: java.lang.RuntimeException: The gddrlvrsa01.gfinet.com replica with the d8b5ca9fc9e6010a0801c4c9c629f1ab instance ID was not able to attach. This replica exceeds the number of instances allowed by the license. 

 
Errror : failled to attach replica instance. 

To attach a replica instance the user must redeploy this replica instance by performing the following steps: 

1- delete this replica

2- shutdown and delete teh virtual appaliance

3- follow the procedure in the setup and configuration guide for deploying a new replica instance
CauseLicense instances limit reached
Resolution

The error displayed in the operations console is deceiving, because it does not mention that the limit allowed of instances has been reached.


Open the install logs.zip file you can download from the error page, and select the rsa-console.log. In the log you will be able to verify the actual reason for the failed atttachement.


If your error message is:


error:
com.rsa.authmgr.internal.replication.TransportClientUnexpectedStatusException: Expected the HTTP response code 200, but got: 500 Message: java.lang.RuntimeException: The Hostname replica with the instanceID  instance ID was not able to attach. This replica exceeds the number of instances allowed by the license.


The user will not be able to attach this replica. To show that the limit has been reached go to:


Security console -  Setup - Licenses - Status -  View Installed Linceses - Click on installed license and select view :



  

License Features


  

  

Description


  

  

Authenticator Provisioning


  

  

Available


  

  

Business Continuity


  

  

Available


  

  

License Type


  

  

300


  

  

Number of Instances


  

  

15


  

  

Number of users with RBA/ODA enabled


  

  

5000


  

  

Offline Authentication


  

  

Available


  

  

RADIUS


  

  

Available


  

  

RBA/ODA


  

  

Available


  

  

Self-Service


  

  

Available


  

  

Tokens


  

  

Available


  

  

Users with Assigned Authenticators


  

  

100000


  
Legacy Article IDa63762

Attachments

    Outcomes