000012755 - RSA AM 7.1 to 8.1 Migration - RSA AM 7.1 Migration Export Utility fails at the install due to RADIUS

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012755
Applies ToRSA Authentication Manager 7.1 SP4
Red Hat Enterprise
 
IssueRSA AM 7.1 to 8.1 Migration - RSA AM 7.1 Migration Export Utility fails at the install due to RADIUS
error:
"The following primary RADIUS servers are unavailable:"
error:

"Repair the RADIUS servers, and run the utility again."

CauseIncorrect radius server information
Resolution1. Delete the RADIUS Server - Operations Console > Deployment Configuration > RADIUS > Manage Existing > Delete.
2. Rebalance the Contact List - Security Console > Access > Authentication Agent > Authentication Manager Contact List > Automatic Rebalance > Rebalance.
3. Run the RSA AM 7.1 Migration Export Utility installation again.
 
Legacy Article IDa64404

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