|Applies To||RSA Appliance 3.0|
|Issue||Successfully Generate a Replica package|
When generating a new replica package via the appliance operations console you will receive the following error:
There was a Problem processing your request.
Unable to resolve replica fully-qualified domain name Domain.com to IP x.x.x.x
|Cause||You will get this error even though you have the correct FQDN defined in the hosts file or DNS. The cause of the problem is a java DNS cache issue. Should you encounter this issue we would recommend that you see if the supplied workaround resolves your issue but also please report that you have encountered the issue to RSA Customer Support|
Verify Name resolution is correct and consistent
From the appliance Primary, do:
nslookup (the IP address that will be used for the Replica) This must return the correct lowercase fully-qualified hostname that will be used for the Replica
ping (fully-qualified hostname to be used for the Replica)
ping (shortname to be used for the Replica)
If name resolution has problems, fix them before continuing.
check /etc/hosts, make sure it includes an entry for the Replica that looks something like this:
10.2.3.4 replica.company.com replica
Create the replica package from the command line
(Alternative) To fix the error in order to use the Browser to generate the replica package.
1. Remove all references to the FQDN from the /etc/hosts file.
2. Disable DNS on the system and restart the server. To disable DNS you can comment out the entries on /etc/resolv.conf
also make sure the information on the /etc/nsswitch.conf is pointing to hosts: files dns
3. Once the server is started, update the /etc/hosts file with the FQDN of the replica server and generate the replica package from the Operations Console.
Note: Do not enable DNS on the system prior to a successful generation of the replica package.
How to use vi editor in Linux
Login to Appliance with SSH to the Appliance with the ?emcsrv? account, using the Operating System Password
a. sudo su - <enter Operating System Password again>
b. # prompt means you are root
i puts you in insert mode
move cursor to bottom, add/edit this following line. You can Backspace in Insert mode to erase. Enter IP <FQDN> <shortname>
192.168.12.44 rsa01.support.na.rsa.net rsa01
<esc> gets you out of insert mode (you can backspace to delete while in insert mode)
:wq will save your work, :q! will quit without saving
exit <to leave root and go back to emcsrv>
See A43345 for a similar solution on Windows and A54180 for similar information on UNIX
|Legacy Article ID||a44221|