|Applies To||RSA Authentication Manager 7.1 Service Pack 4 or greater|
RSA SecurID Appliance 3.0 Service Pack 4 or greater
7.1 start stop scripts
'Needs Action' or 'Gathering Data -- Please wait 60 seconds' for the Data Transfer Status in the RSA Operations Console of the primary (or Replica) for the Replication Status Report
replication is working from the primary to the replica but fails from the replica to the primary
ORA-12545: Connect failed because target host or object does not exist
|Cause||name resolution from the replica to the primary failed|
RSA Authentication Manager 7.1 software relies on forward and reverse lookup of the fully-qualified hostname. The connection between the authentication manager internal databases for replication also relies on forward and reverse lookup of the fully-qualified hostname.
Please read chapter 1: Preparing for Installation (page 32) of the RSA Authentication Manager 7.1 Installation and Configuration Guide (revision 2) with regards to forward and reverse lookup from each primary and replica instance in the deployment.
Ensuring Name Resolution by using the local Hosts file
Nudging Replication (after first checking name resolution thoroughly)
1) Disable replication on the primary [Note, do not Pause Replication in AM 7.1 SP4]
2) Disable replication on the replica
3) Enable replication on the primary [Note, do not Pause Replication in AM 7.1 SP4, so no need to resume]
4) Enable replication on the replica
...depending on the number of days replication has failed you may need to perform this operation a second time and be patient while the database sorts out any back log of data.
NOTE: these commands will require knowledge of the Master Password.
Here is an example where these commands were used on RSA SecurID Appliances (primary and one replica):
NOTE: a last resort would be to delete the replica from the primary using the replicas RSA Operations Console, generate a replica package and attach the replica back to the primary. This action should not be performed unless advised by RSA Customer Support.
|Notes||[Note, do not Pause Replication in AM 7.1 SP4, Pausing stops replication to all replicas, and is very risky that replication will not resume]|
Pausing replication was useful in SP2, but it is not recommended at all in SP4 - Jay G.
|Legacy Article ID||a56699|