|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: RSA SecurID Software Token for Windows Desktop
RSA Version/Condition: 22.214.171.124
O/S Version: Windows
|Issue||When launching the RSA SecurID Software Token 126.96.36.199 for Windows Desktop, the following error is seen:|
Error loading the application. Contact your administrator.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove existing versions f this product, use Add/Remove Programs on teh Control Panel
|Resolution||This issue has been resolved in version 188.8.131.52, as documented in the product advisory announcing the fix for RSA SecurID Software Token 4.1.2 for Microsoft Windows (64-bit) Failing to Launch Defect.|
Customers with existing installations of the RSA SecurID Software Token 4.1.2 for Microsoft Windows (64-bit) experiencing this defect should run the updated Msiexec.exe installer from the Windows command line. The installation requires administrative privileges.
|Notes||If you unable to obtain new software the following workaround has been noted.|
This doesn't require an uninstall/reinstall, but would need to be executed each time that Desktop Token app is restarted.
|Legacy Article ID||a64446|