000012727 - Opening RSA SecurID Software Token 4.1.2.30 for Windows Desktop produces the following message: Error loading the application. Contact your administrator. 

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 18, 2017
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Article Number000012727
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Token for Windows Desktop
RSA Version/Condition: 4.1.2.30
O/S Version: Windows
IssueWhen launching the RSA SecurID Software Token 4.1.2.30 for Windows Desktop, the following error is seen:

Error loading the application. Contact your administrator. 


Another version of this product is already installed.  Installation of this version cannot continue. To configure or remove existing versions f this product, use Add/Remove Programs on teh Control Panel

ResolutionThis issue has been resolved in version 4.1.2.38, as documented in the product advisory announcing the fix for RSA SecurID Software Token 4.1.2 for Microsoft Windows (64-bit) Failing to Launch Defect.

Installation Instructions:


Customers with existing installations of the RSA SecurID Software Token 4.1.2 for Microsoft Windows (64-bit) experiencing this defect should run the updated Msiexec.exe installer from the Windows command line. The installation requires administrative privileges.



For an installation with user interaction


Use the following command:


msiexec /i RSASecurIDTokenAuto412x64.msi REINSTALL=ALL REINSTALLMODE=vamus

 

For a silent installation (with no user interaction)


Use the following command:


msiexec /i RSASecurIDTokenAuto412x64.msi /qn REINSTALL=ALL REINSTALLMODE=vamu

Note the above silent install command was found to automatically reboot the PC upon completion.  To supress reboot run.


msiexec /i RSASecurIDTokenAuto412x64.msi /qn REINSTALL=ALL REINSTALLMODE=vamus REBOOT=ReallySuppress


Installation issues


If the .msi file is double clicked instead of the command line option being run. the following error may appear:


Another version of this product is already installed.  Installation of this version cannot continue. To configure or remove existing versions f this product, use Add/Remove Programs on the Control Panel


If this occurs, exit from the installer and run the install from the command line.

NotesIf you unable to obtain new software the following workaround has been noted.
  1. Set the system date back to 7 March 2014.
  2. Open the RSA Desktop Token for Windows
  3. Set the date back to the current date to generate the correct passcode/tokencode
  4. Leave the Desktop Token application open until we deliver a fix.

This doesn't require an uninstall/reinstall, but would need to be executed each time that Desktop Token app is restarted.

Legacy Article IDa64446

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