|Applies To||RSA Product Set: SecurID|
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1, 8.x
|Issue||This article explains how to run a scheduled cleanup job when the identity source no longer exists and then how to force the cleanup of a particular user or group|
Adding a user with the same user ID gives the following error message
There was a problem processing your request.
Cannot add or manage a user with user ID <user ID>. Your deployment is configured to not allow duplicate user IDs in a realm. This user ID is already in use by an unresolvable user in this realm.
Running a one time clean up job fails with the message in the system log:
Unable to connect to LDAP Identity Source
Skipping identity source: 1acf46bc2cf7b50a03897609cbd4d0ff (myidentitysource.com Unable to run the cleanup job because the of the error LDAP_CONNECTION_FAILED
com.rsa.ims.admin.dal.ldap.ConnectionException: Error connecting to the identity source
The following identity sources were unavailable while generating the list of unresolvable users if you want to clean up users from all your identity sources, make sure that all identity sources are available and configure settings again
|Resolution||The cleanup job is unable to run as the LDAP server is no longer reachable. To solve this problem the following should be done:|
|Legacy Article ID||a60180|