000017229 - Shutdown or reboot a AM8.0 8.1 appliance

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017229
Applies ToRSA Authentication Manager 8
IssueShutdown or reboot a AM8.0 8.1 appliance
ResolutionThe Operations Console includes an option Maintenance > Reboot appliance , but in some cases it may be better to manually control the shutdown  This can be done with the steps below.
1. (optional) if the appliance is a Primary, run a backup.
2. You will need to be able to access the appliance by the SuSE Linux command-line. For the Hardware appliance, this can be by direct Physical Console Access, or by the Remote Access Controller on the Appliance 250, if configured. For the ESX Virtual Appliance, it can be through the VMWare vSphere Console. For either Hardware or Virtual Appliance, it can be through SSH, if this has been enabled through the Operations Console by using  
Administration > Operating System Access.
3. Login to the console with the login rsaadmin and the password for the rsaadmin account that was chosen during the quick-setup process. 
4. Change to the server directory , and stop all RSA Services  
      cd  /opt/rsa/am/server  
    ./rsaserv  stop  all         (please note - starts with dot-slash )
5. change to the root login  
     sudo   su     (it will ask for the Operating System password again)   
6.  /sbin/shutdown       (optional flags)
     some common optional flags are:  
      now   (don't wait to start the process)  
      -t    (and  seconds)   
      -r    reboot
      -h    halt  after shutdown
You must include either now or -t
Legacy Article IDa67944