000033249 - In RSA Via Lifecycle and Governance the Allow Multiple Selections checkbox is disabled for the User Accounts Table in the Access Request Forms

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033249
Applies ToRSA Product Set: RSA Via Lifecycle and Governance
RSA Version/Condition: 7.0
 
Issue
The Allow Multiple Selections box for fields on Request Forms is disabled (i. e., greyed out) and cannot be selected.  If the form is imported from a system where this setting is enabled, it may show as disabled in the target system.
 

Disabled
Cause The Allow Multiple Selections box for fields on the Requests menu is disabled if the password synchronization feature for RSA Via Lifecycle and Governance is enabled.

 
ResolutionIf you wish to use Allow Multiple Selections you must first disable Password Management.
 
Password synchronization is enabled and disabled under the Requests menu.  Select Password Management then the Settings tab.  Scroll to the Modules section.  Here you can change the Password Synchronization setting to on or off.  
password management
 
NotesNote that some documents incorrectly refer to the feature as Allow Multiple Selection instead of Allow Multiple Selections

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