000033262 - Users migrated from RSA Authentication Manager 7.1 cannot request replacement tokens via the self service console after migrating to Authentication Manager 8.1

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000033262
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Linux
O/S Version: Red Hat Enterprise Linux 5.5 (64-bit)
IssueUsers migrated from AM 7.1 cannot request replacement tokens via the self service console after migrating to Authentication Manager 8.1. In AM 8.1, token appears as assigned. However, user does not see the option to request a replacement token. If a token is assigned to a user in AM 8.1, and distribute it - then the link for request for replacement token appears in the Self Service Console.
ResolutionThis issue has been resolved in patch 12 for AM 8.1 SP1. Please install the patch on one server at a time, first on Primary and followed by the Replica servers. Patch cannot be installed on two servers at the same time. Please download patch 12 and later for Authentication Manager 8.1 SP1.

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