000033207 - Endpoint installation failed with the Error 1901 in RSA Data Loss Prevention version 9.6 and later

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033207
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform: Windows
IssueEndpoint installation is not completing successfully, failing with below error message
Error 1901. Error attempting to read from the source installation database.

User-added image
CauseUsing a non administrator account on the local machine causes the issue.
ResolutionEnsure that you are logged in to the local machine using an administrator account.