000033227 - RSA Security Analytics fneserver service in hung state with the following error: lock file found but no process running for pid <PID number>

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Jan 23, 2018
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Article Number000033227
Applies ToRSA Product Set: RSA Security Analytics 
RSA Product/Service Type: SA Server
RSA Version/Condition: 10.4.x,10.5.x,10.6.x
Platform: CentOS
O/S Version: EL6
 
IssueThe fneserver service is in a hung state with the following message, as in the example below:
 

[root@SaServer fneserver]# service fneserver status 
lock file found but no process running for pid 9362
ResolutionTo resolve this issue, follow the steps below:
  1. Run the following command to stop the fneserver service:

service fneserver stop 
Stopping fneserver: /etc/init.d/fneserver: line 174: kill: (9362) - No such process

  1. Remove the Flexera licensing server and the related .pid:

rm -f /var/lock/subsys/fneserver
rm -f /var/run/fneserver.pid

  1. Restart the fneserver service:

service fneserver start 
Starting fneserver: [ OK ]

  1. Now check the fneserver status:

service fneserver status
NotesIf the issue still persists, please contact RSA support for further assistance.

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