000029810 - Large number of SessionCleanupJobHandler jobs are Available or Running in the Job Engine Manager for RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Apr 22, 2019
Version 4Show Document
  • View in full screen mode

Article Content

Article Number000029810
Applies ToRSA Product Set: Archer
IssueScheduled Data Feeds are not running.
From the Job Engine Manager, there are a large number of SessionCleanupJobHandler jobs Available or Running. This can prevent Data Feeds and other Job Types from running.

User-added image
CauseThe SessionCleanupJobHandler Job didn't complete correctly and it starts to spawn many more.
WorkaroundDequeue/Queue the Session Cleanup System Job from the Job Engine Manager. Please try the following: 
  1. From Job Engine Manager, click Menu > System Jobs. 
  2. From System Jobs, enable the Session Cleanup job. 
  3. Select the Dequeue Jobs option. 
  4. Click the Submit button. 
  5. Select the Queue Jobs option. 
  6. Enable the Start Job(s) now option. 
  7. Click the Submit button.

User-added image