000017033 - What can I do if I have lost the master password for RSA Data Protection Manager?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 22, 2017
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Article Number000017033
Applies ToRSA Data Protection Manager Server
RSA Data Protection Manager Appliance
IssueIncorrect password supplied
User is getting "Incorrect password supplied" after migration
Cause
  • Master password is lost
  • Master password has been forgotten
WorkaroundThere is no way to recover the master password. However to validate if you know the correct master password you can follow those steps:
Download the RKM Client Tool Lite from https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg12=downloaddirect&transaction=signon&quiet=true&arg01=150991089
Type what you think is your Master Password.
Provide the Salt found in softwareMasterKey.properties. On the DPM appliance the file is located in /opt/KMS/conf/properties
Click on Generate Hash.
The hash value (Hash SHA256) generated must match the hash value from the file softwareMasterKey.properties. 
Use this tool until you get the same value at which point you will have recovered your master password.
Legacy Article IDa50880

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