000017090 - How to log back in if I lost my Key Manager admin password?

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017090
Applies ToRSA Key Manager Appliance
RSA Access Manager
IssueHow to log back in if I lost my Key Manager admin password?
Invalid password
Unable to log into Key Manager admin console
kmsadmin password was lost
Reset admin or kmsadmin password
ResolutionYou can run the following SQL statements against the database (Oracle) to update the password for kmsadmin (or admin) in Access Manager.
Log in to the RKM Appliance box as root using SSH or at the console, then type:
su - oracle
sqlplus / as sysdba
<provide the Oracle sys password>
   SQL> update ct_owner.password set password = 'Password1' where user_id = (select id from ct_owner.users where name='kmsadmin');
   SQL> commit;
   SQL> exit;
Once the password is changed, log back in Access Manager Admin GUI, and reset the password to re-hash it.
Note that the update command would be like the following if 'admin' password needed to be reset:
   SQL> update ct_owner.password set password = 'Password1' where user_id = (select id from ct_owner.users where name='admin');
Legacy Article IDa43426

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