000033201 - Error while installing Enterprise Manager on RSA Data Loss Prevention version 9.6

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033201
Applies ToRSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6
Platform: Windows Server 2008R2
 
IssueUnable to deploy DLP Enterprise-Manager server as the package cannot be installed on server as it is not meeting the requirement.
The error message "Failed because" is displayed because port 443 is unavailable.
 
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Cause
The issue is because port 443 is not available and is being utilized by another service/software on the server.

On the Enterprise-Manager server CMD, you will find that server is already listening on port 443 when you issue the command below.
netstat -ano | find "443

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Resolution

To solve the issue, please perform the following:


  1. Remove the "Microsoft Internet Information Service" (IIS) role from the server.
  2. Open  services.msc and stop any of the below services: 
  • Web Deployment Agent Service 
  • SQL Server Reporting services 
  • IIS 
  • World Wide Web Publishing service 
  • IIS Admin Service
      3. Open the CMD type the below command:
net stop http

Now the "443" port should be free and available so that when you issue the command: netstat -ano | find "443"  it will not appear. 

     4. You can now proceed with the RSA DLP Enterprise Manager installation.

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