|Applies To||RSA Product Set: NetWitness Logs & Network|
RSA Product/Service Type: SFTP agent, SFTP agent 4.1.1
RSA Version/Condition: 10.6.x, 11.x
|Issue||Unable to install RSA Security Analytics SFTP agent 4.1 SP1 on Windows server 2003.|
Attempting to install the RSA Security Analytics SFTP agent 4.1 SP1 results in the following error: Unable to create the window service Security Analytics SFTP Agent.
|Cause||The issue is caused by having a lower version of Microsoft Visual C++ Redistributable, being version 8.0.50727.42.|
In order to resolve the issue, follow the steps below.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.
|Legacy Article ID||a67266|