000016672 - Unable to install RSA Security Analytics SFTP agent 4.1 SP1 on Windows server 2003

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support on Sep 27, 2019
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Article Number000016672
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: SFTP agent, SFTP agent 4.1.1
RSA Version/Condition: 10.6.x, 11.x


 
IssueUnable to install RSA Security Analytics SFTP agent 4.1 SP1 on Windows server 2003.
Attempting to install the RSA Security Analytics SFTP agent 4.1 SP1 results in the following error:  Unable to create the window service Security Analytics SFTP Agent.
CauseThe issue is caused by having a lower version of Microsoft Visual C++ Redistributable, being version 8.0.50727.42.
Resolution

In order to resolve the issue, follow the steps below.



  1. Uninstall SA SFTPAgent software from Windows Control Panel, Add/Remove programs.
  2. Uninstall the Microsoft Visual C++ 2005 Redistributable.
  3. Download Microsoft Visual C++ 2005 Redistributable.
  4. Install the Microsoft Visual C++ 2005 Redistributable.
  5. Confirm that this is indeed version 8.0.61001 in the control panel (have to do this after installing from the 'Add or Remove Programs' window because the redist exe packages themselves have erroneous build numbers from MS)
  6. Once confirmed the version, re-install the SA SFTPAgent software.

 



If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.

Legacy Article IDa67266

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