000016694 - Meta options on Investigation UI grayed out in RSA NetWitness Platform

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Sep 26, 2019
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Article Number000016694
Applies ToRSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: Admin Server
RSA Version/Condition: 10.6.x, 11.x
IssueMeta options on Investigation UI grayed out in RSA Security Analytics.
"Manage Default Meta keys" on Investigation UI grayed out even on admin account.
"Use Default Meta Keys" on Investigation UI grayed out even on admin account.
"Use Meta Group" on Investigation UI grayed out even on admin account.
ResolutionIn order to resolve the issue, deactivate the profile to enable options or edit the profile and deselect preference for Meta Group.


To check the current profile used on Investigation:



  1. Select Investigation > Navigate or Events. Both views provide access to the Manage Profiles dialog.

       The Investigate dialog is displayed.


  2. Select a service, then click Navigate.
  3. In the toolbar, select Profile

User-added image

To disable profile, select Deactivate Profiles

User-added image


To specify that the initial Navigate view opens using default meta keys:

 



  1. Select Investigation > Navigate.
  2. Select a service, and select Navigate.
  3. In the Meta menu, select Use Default Meta Keys.
     

User-added image

Legacy Article IDa66943

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