|Applies To||RSA Security Analytics|
RSA Security Analytics 10.3.x
RSA Security Analytics 10.4.x
RSA Security Analytics Server
|Issue||RSA Security Analytics UI will not come up after an upgrade to 10.4.x from 10.3.x.|
Error message "Certificate is not matching" is displayed in the /var/log/messages file.
|Cause||This issue occurs because Puppet did not identify the correct ID of the puppet master, being the Security Analytics Server. This results in no puppet connections coming up.|
Puppet may occasionally get the wrong certificate and no services will work. To resolve the issue, follow the steps below.
After completing this procedure, all services should now be operational.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.
|Legacy Article ID||a68042|