|Applies To||RSA Security Analytics|
Microsoft Internet Explorer
Chromium and derivatives
|Issue||Error message "Your browser is not supported" displayed in RSA Security Analytics for Internet Explorer 10 and above.|
Error message: "Your browser is not supported"
Cause 1: IE 10 and higher rearranged the order of objects in its User-Agent header, which prevents Security Analytics from properly identifying the browser type/version.
Support for IE11 has been added as of Security Analytics 10.2.3 and 10.3.2.
Cause 1: If upgrading to a more recent RSA Security Analytics release is not possible and an alternate browser cannot be used due to customer policy restrictions, the "allowUnsupported" parameter may be passed to the login screen (for example, https://<SAserver-IP>/login?allowUnsupported) to access Security Analytics with the current browser. Using this workaround will not eliminate the "unsupported browser" message. It will only allow the message to be closed. The user may log in normally when the message has been closed.
Cause 2: If support for DOM Storage is disabled, please re-enable it to enable proper function of the RSA Security Analytics user interface.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.
|Notes||Using the "allowUnsupported" parameter may result in improper rendering of the page.|
|Legacy Article ID||a64038|