000012117 - Dependency Issues when running yum update to upgrade RSA Security Analytics

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000012117
Applies ToRSA Security Analytics
RSA Security Analytics Server
RSA Security Analytics Decoder
RSA Security Analytics Log Decoder
RSA Security Analytics Concentrator
RSA Security Analytics Hybrid
RSA Security Analytics Broker
RSA Security Analytics All-in-One
RSA Security Analytics Archiver
RSA Security Analytics Malware Analysis
RSA Security Analytics Event Stream Analysis
IssueWhen running YUM update, the process cannot complete due to the following error:

warning:  rpmts_HdrFromFdno:  Header V3 RSA/SHA1 Signature, key ID c105b9de:  NOKEY

Public key for glibc-2.12-1.132.el6.x86_64.rpm is not installed

CauseThe PGP public key block has not been updated on the target system.

The following process fixes dependency issues when trying to run yum update and getting an gpg error:

  ?           Run this on the SA server and the remaining appliances:


rpm --import http://mirror.centos.org/centos/RPM-GPG-KEY-CentOS-6

If the remaining appliances cannot connect to the Internet:

          ?       On the appliance to be updated, run yum check-update

This confirms there are rpm?s waiting to be applied to the appliance/service

          ?       On the SA server open a browser and go to :


        Select all of the content from -----BEGIN PGP PUBLIC KEY BLOCK-----    to   -----END PGP PUBLIC KEY BLOCK-----   and copy

          ?     Using a tool such as mRemote, connect to the appliance requiring the RPM gpg key and create a file at the root directory with vi, giving it a name, e.g., 'key'


  • vi key
  • Hit ?i? to insert the text
  • Hit the right click button on your mouse and this should insert the entirety of your text. 


*Ensure the entirety of the key has been inserted


  • Hit the escape ?Esc? button, press : wq!
  • Confirm that the key was made and the content has been saved:

    • ls ?al
    • cat key
  • If the key contents are identical to what is on the website (http://mirror.centos.org/centos/RPM-GPG-KEY-CentOS-6) run the following command (noting there are two dashes before the import command):

    • rpm --import key
  • After the key has been imported run yum check-update
  • After the rpm's have been collected, run yum update
  • After yum update, reboot the appliance
  • After reboot, login to the updated appliance, run yum check-update
  • Following reboot the rpm?s should have been applied where no content shows as being available following yum check-update:
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