000017403 - RSA Security Analytics 10.3 upgrade using YUM error: Public key for glibc not installed

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017403
Applies ToRSA Security Analytics
RSA Security Analytics 10.3
CentOS 6
IssueSecurity Analytics 10.3 upgrade using YUM error: Public key for glibc not installed
When trying to upgrade to a Security Analytics 10.3.x service pack, the following error from the YUM installer appears, which indicates the public key for glibc is not installed:  Public key for glibc. .. Not installed
CauseThe key for glibc, RPM-GPG-KEY-CentOS-6, is not installed.
Resolution
There are two methods to correct this issue, noting that regardless of the method chosen, the installation of the key must be performed on all nodes in your SA configuration:

 

Method 1: SA nodes with internet access

 

As root from a command prompt, run the following command to import the key:



Method 2:  SA nodes without internet access:

 

If your nodes do not have internet access, alternately save the key to a file on intermediate host that has internet access, then sftp the key file to each individual host and then install it.  

To accomplish this:

 

a. browse to the same link mentioned in Method 1, you will see the key (see note below for a sample of what the key looks like)

b. save the key to a file name, such as RPM-GPG-KEY-CentOS-6.txt

c. using an sftp client of your choice (such as winscp, filezilla or scp),  sftp the key file to a directory on the system using the root credentials as a login. 

 

   NOTE: there is no requirement as to which directory to place the key file.  It can be any scratch area on the file system, such as /tmp or /var/tmp or a directory you make specifically for this purpose

 

d. Once the file is in place login as root to each node, cd to the directory which contains the key file , and use the following syntax to import it locally on the host:

 

       rpm --import RPM-GPG-KEY-CentOS-6.txt

 

 

If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance.
Notes

Below is a sample of what the key file looks like for reference purposes only


Always use the most current key for your OS version as posted on the mirror site from Cent/OS


-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v1.4.5 (GNU/Linux)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=jrWY
-----END PGP PUBLIC KEY BLOCK-----
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