000017847 - How to reload parsers on a Decoder or Log Decoder via the RSA NetWitness UI

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on Nov 15, 2019
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Article Number000017847
Applies ToRSA Product Set: Security Analytics, NetWitness
RSA Product/Service Type: NetWitness UI, Decoder, Log Decoder
RSA Version/Condition: 10.6.x and above
Platform: CentOS
O/S Version: 7
IssueHow to reload parsers on a Decoder or Log Decoder via the RSA Security Analytics UI.

To perform a parser reload on a Decoder or Log Decoder in the RSA NetWitness UI, follow the steps below.

  1. In the RSA NetWitness UI, navigate to Administration/Admin > Services.
  2. Select the appropriate device and click on View > Explore.
  3. In the directory tree, navigate to decoder > parsers.
  4. Right-click on the parsers directory and select Properties.
  5. In the drop-down menu in the lower-right side, select reload.
  6. Click on the Send button.

If the operation was successful, the Response Output field will be populated with the following message:  "The parsers have been reloaded"

If this does not solve your issue, please open a case with RSA Technical Support and reference this article so that we may better assist you.


Below is a screenshot of the parsers reload procedure via the RSA NetWitness UI. 


For instructions on performing parsers reload via the NwConsole utility, refer to the Knowledge Base article: How to reload parsers on an RSA NetWitness decoder or log decoder using NwConsole.
Legacy Article IDa68076