|Applies To||RSA Security Analytics|
RSA Security Analytics 10.3
RSA Security Analytics 10.3.1
RSA Security Analytics 10.3.2
RSA Security Analytics Server
Flexera FNE Server
|Issue||Fneserver fails to start after upgrading to RSA Security Analytics 10.3 SP1.|
The following error message is seen when navigating to Administration -> System -> Licensing in the SA UI: Failed to get features from LLS
Issuing the command service fneserver status displays the following error:
Issuing the command service fne start displays the following error:
The License Server ID is unknown in the Security Analytics UI when navigating to Administration -> System -> Info.
|Cause||This issue occurs because of a corruption in the RPM script that is executed during a version upgrade that does not preserve the configuration.|
A permanent fix to resolve the issue is present in RSA Security Analytics 10.3 SP2. If you experience this issue, follow one of the solutions below to return the FNE server to full functionality.
Solution #1: Force a re-install of the fneserver package
Solution #2: Create the missing fne user and re-activate the licenses
If you are unsure of any of the steps above or encounter any issues, contact RSA Support for further assistance.
|Notes||In some situations it is necessary to restart the jettysrv service on the Security Analytics server appliance via the command-line before the changes to the fneserver package are reflected in the UI.|
|Legacy Article ID||a63678|