Article Content
Article Number | 000016249 |
Applies To | RSA Security Analytics RSA Security Analytics Decoder RSA Security Analytics Log Decoder RSA Security Analytics Concentrator RSA Security Analytics Hybrid RSA Security Analytics Broker RSA Security Analytics All-in-One RSA NetWitness NextGen |
Issue | Services hang on RSA Security Analytics and RSA NetWitness appliances due to "Cannot Allocate Memory" error. The /var/log/messages file reports errors similar to the following, resulting in services hanging:
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Cause | The Linux kernel limits the amount of memory the NextGen service can allocate. This is configured in kernel parameter max_map_count. |
Resolution | In order to resolve the issue, adjust the max_map_count kernel parameter to permit NextGen to allocate the memory that it requires. Please execute the following commands on your appliance:
The first command makes the necessary change for the current Linux session. The second makes the change permanent so that it will survive a reboot.
To verify that the solution has been successfully applied by the second command, run the command cat /etc/sysctl.conf and ensure you see these 2 lines at the end:
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance. |
Legacy Article ID | a58932 |