|Applies To||RSA Security Analytics|
|Issue||Error message "There is an error synchronizing repo. Please check the repo configuration." displayed in RSA Security Analytics.|
Although connectivity tests in the "Updates" tab in the Security Analytics UI pass successfully, it is observed that when clicking on Administration->Devices, selecting a device and clicking on "Refresh Status" results in an error an error on every device similar to the following: "There is an error synchronizing repo. Please check the repo configuration."
When typing "yum list" from the command line, an error similar to the following is displayed:
When typing "yum list" from the command line, an error similar to the following is displayed: [Errno 14] PYCURL ERROR 22 - "the requested URL returned error: 401 Authorization Required'"
In addition to being configured in the UI, the live updates username, password and repo mirror hostname is stored on the SA server in the file /etc/yum.repos.d/sa.repo file.
On an initial installation, the sa.repo file will also need to be configured from the command line manually. Therefore, the repository hostname, username or password is incorrect in the /etc/yum.repos.d/sa.repo configuration file.
This is a known issue and has been permanently resolved in RSA Security Analytics 10.3 SP5. Alternatively, a workaround to resolve the issue is found in the steps below.
If issues are still being experienced, it may be necessary to restart the jettysrv service by issuing the commands below. NOTE: This will result in a brief period during which the Security Analytics UI will be inaccessible.
If you are unsure of any of the steps above or experience any issues, contact RSA Support and quote this article ID for further assistance. You may also wish to have RSA Support first verify your RSA Live username, and reset your password before further troubleshooting actions are taken.
|Notes||This issue may also be caused by corrupt .rpm files present on the Security Analytics server. To confirm whether or not this is the case, refer to the knowledgebase article Updates Repository error "There is an error synchronizing repo" in RSA Security Analytics due to corrupt .rpm files.|
|Legacy Article ID||a66782|