000033158 - RSA Authentication Manager 8.X server fails to start the RSA Services after a Reboot

Document created by RSA Customer Support Employee on Jun 14, 2016•Last modified by RSA Customer Support on Aug 26, 2019
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Article Number000033158
Applies ToRSA Product Set : SecurID
RSA Product/Service Type : RSA Authentication Manager
RSA Version/Condition : AM 8.X
Platform : SUSE Enterprise Linux
IssueRSA Authentication Manager server fails to start the RSA Services after a Reboot.
RSA Authentication Manager service unavailable on Primary server.

User-added image
 
CauseA corrupted or a missing rsaserv file in the server directory of RSA Authentication Manager 8.X due to reasons below 
  1. Host on which the RSA Authentication Manager server is built was shutdown due to power failure 
  2. A Virtual Machine running RSA Authentication Manager 8.1 was shutdown abruptly
Resolution
  1. A) For an RSA Authentication Manager 8.X Deployment with a Primary Server down and a working Replica Server
    1. Using Winscp or Filezilla client connect to RSA Authentication Manager 8.X Replica server
    2. Navigate to /opt/rsa/am/server directory
    3. Copy the rsaserv file from RSA Authentication Manager 8.X Replica server to the local system as below
       
        User-added image
    4. Again Using WinSCP or Filezilla client connect to RSA Authentication Manager 8.X Primary server where RSA Services fail to start
    5. Copy the rsaserv file from local system to RSA Authentication Manager 8.X Primary server as below
       
        User-added image
    6. Login as root on the console of the VM of RSA Authentication Manager 8.X Primary server
    7. Reboot the RSA Authentication Manager 8.X Primary server
    8. Now the RSA Authentication Manager Services will start automatically as below
       
        User-added image
    9. Now both Security Console (SC) and Operations Console (OC) of RSA Authentication Manager 8.X server are accessible
  2. For a Standalone RSA Authentication Manager 8.X Deployment
    1. If the RSA Authentication Manager 8.X Deployment has only a Primary server, contact RSA Support for fresh copies of the rsaserv file
    2. Repeat Step 5 to Step 9 as above to resolve the issue
NotesContacting RSA Customer Support
TelephoneFor urgent issues use the telephone numbers listed here
EmailFor non-urgent issues email to support@rsa.com
Case
   Management		For Case Management use RSA Online
   (requires access to RSA SecurCare Online)

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