000033165 - Unable to export RSA Archer Access Control Reports from View Access Control Reports using IE11

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support on May 1, 2019
Version 5Show Document
  • View in full screen mode

Article Content

Article Number000033165
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer Control Reports
RSA Version/Condition: 5.5. and 6.x
Platform:  Internet Explorer 11
IssueUsers are no longer able to export reports listed in View Access Control Reports.

When they click the Export icon, the Export options window opens, but when they select an option the window disappears and nothing happens.
They do see the following in the bottom left on the task/status bar. The View Application Builder Reports are also not exporting. It changes depending on the type of export.

The export functionality within an application (e.g. Incident application records) appears to be working.
They tried exporting in the production environment as well as the non-prod environments and got the same results.

No log is generated.

The issue was tested in Firefox and the export pop-up box comes up and export works correctly.
CauseThis issue may occur when the pop-up blocker is enabled in Internet Explorer 11.
This setting may be enabled by way of a Group Policy update.
Resolution

Unchecking the pop-up blocker and logging out/in and clearing cache will resolve the issue. 

This is done by going to Internet Options, select the Privacy tab, and uncheck the Turn on Pop-up Blocker option.
NOTE: Ensure Compatibility Mode is NOT enabled for all Intranet sites as this can prevent the export option from working.



User-added image

Attachments

    Outcomes