000030268 - In Application Builder, the ‘Application Notification Detail Report’ generates an Unexpected Error each time it is clicked on to open in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000030268
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Application Builder
RSA Version/Condition: 5.5 SP2
IssueIn Application Builder, the ‘Application Notification Detail Report’ generates an Unexpected Error each time it is clicked on to open.
Behavior is repeatable in IE and Chrome. However, the error only appears to affect certain applications. 
 
<E2ETraceEvent xmlns="http://schemas.microsoft.com/2004/06/E2ETraceEvent"> 
   <System xmlns="http://schemas.microsoft.com/2004/06/windows/eventlog/system"> 
      <EventID>65</EventID> 
      <Type>3</Type> 
      <SubType Name="Error">0</SubType> 
      <Level>2</Level> 
      <TimeCreated SystemTime="2015-05-14T17:05:36.8348580Z" /> 
      <Source Name="Archer.NET" /> 
      <Correlation ActivityID="{00000000-0000-0000-0000-000000000000}" /> 
      <Execution ProcessName="w3wp" ProcessID="8384" ThreadID="102" /> 
      <AssemblyVersion>5.5.20101.1000</AssemblyVersion> 
      <Channel /> 
      <Computer>USXXGAYNEML2C</Computer> 
   </System> 
   <ApplicationData> 
      <TraceData> 
         <DataItem> 
            <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord"> 
            <TraceIdentifier>Archer.NET</TraceIdentifier> 
            <UserId>2</UserId> 
            <Description>Object reference not set to an instance of an object.</Description> 
            <AppDomain>/LM/W3SVC/1/ROOT/RSAarcher-1-130760897389381613</AppDomain> 
            <Exception> 
               <ExceptionType>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType> 
               <Message>Object reference not set to an instance of an object.</Message> 
               <Source>ArcherTech.Utility</Source> 
               <StackTrace> at ArcherTech.Utility.ExtensionMethods.Notifications.TemplateExtensions.GetFieldIds(Template template) 
at ArcherTech.Utility.ExtensionMethods.Notifications.TemplateExtensions.GetFieldIds(Template template) 
at ArcherTech.Utility.ExtensionMethods.Notifications.NotificationExtensions.GetFieldIds(Notification notification) 
at ArcherTech.Kernel.Brokers.NotificationReportBroker.GetNotificationBodyFields(Notification notification, NotificationDetails detail) 
at ArcherTech.Kernel.Brokers.NotificationReportBroker.GetNotificationDetails(IList`1 allNotifications) 
at ArcherTech.Kernel.Brokers.ApplicationReportBroker.GetNotificationDetails(List`1 levelIds, Boolean hasNotificationDetails) 
at ArcherTech.Kernel.Brokers.ApplicationReportBroker.GetModuleLevels(Int32 moduleId, ModuleDetailOptions options) 
at ArcherTech.Kernel.Brokers.ApplicationReportBroker.GetModuleDetails(Int32 moduleId, ModuleDetailOptions options) 
at ArcherTech.Kernel.Managers.SystemReportManager.GetModuleDetails(SessionContext sessionContext, Int32 moduleId, ModuleDetailOptions options)
               </StackTrace> 
            </Exception> 
         </TraceRecord> 
      </DataItem> 
      </TraceData> 
   </ApplicationData> 
</E2ETraceEvent>
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
WorkaroundA workaround for the issue is listed below.
  1. Go to the Notifications for that application in Manage Subscription Notifications.
  2. Set the Letterhead to none.
  3. Save.
  4. Set it back to what it was.
  5. Save.
This seems to do a reset on the template.
 

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