Article Content
Article Number | 000033193 |
Applies To | RSA Product Set: Identity Management and Governance RSA Product/Service Type: Enterprise Software RSA Version/Condition: 7.0 and higher |
Issue | When starting the aveksa_server service, the following message is returned:$ service aveksa_server start However, the database can be successfully connected to from SQL*Plus and is showing as up with the aveksa_server statusdb option: $ service aveksa_server statusdb |
Cause | This scenario can occur when the sys database password is changed without following the procedure for changing database user passwords starting on page 156 of the RSA Via Lifecycle and Governance 7.0 Installation Guide. |
Resolution | Update the sys password in both the database and in the Aveksa_System.cfg file, as described in Appendix C of the the RSA Via Lifecycle and Governance 7.0 Installation Guide. |