Article Number | 000033175 |
Applies To | RSA Product Set: Archer RSA Product/Service Type: Archer RSA Version/Condition: All |
Issue | Company Files’ Images stored in a share on a server other than the Archer Web server(s) are not visible in the Archer UI. |
Cause | Company Files is set to Anonymous Authentication and the web server is trying to access the share using IIS_IUSR account. This account is local to the web server and not a domain account. |
Resolution | Set credentials used to access share to the domain\serviceAcct account in IIS of each web server
- Select “Company Files” under Archer web site in the left pane in IIS
- Click on “Advanced Settings” in the right pane in IIS
- In the window that appears, click on “Physical Path Credentials” then click the […] box
- Select “Specific user” then click [Set…]
- Type the domain\service acct. and password in the appropriate fields then click [OK]
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