000033155 - Data Feed mapped to Sub-Form with multiple attachments creates separate Sub-Form record for each attachment in RSA Archer

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033155
Applies ToRSA Product Set: Archer
RSA Version/Condition: Any
IssueYou create a Data Feed that includes a Sub-Form with an attachment field.  Some source Sub-Form records have multiple files linked to the attachment field.
Instead of creating a Sub-Form record with multiple attachments in the target instance, the Data Feed creates a separate Sub-Form record for each attachment.
CauseA source field has not been selected as a unique identifier for Sub-Form records.
ResolutionModify the Data Feed configuration:
  1. Go to the Field Map tab.
  2. For the Sub-Form field, click the Source Field drop-down.
  3. Select a field to use as a unique identifier for the Sub-Form.
  4. Go to the Key Field Definitions tab. 
  5. Select the same field as the key field for Sub-Form records.
The Data Feed will now link multiple attachments to one Sub-Form record as intended.

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