000033140 - RSA Archer and Integrations with 3rd party software

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000033140
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X
Platform: Windows
 
IssueUnable to create an API interface from Archer to an external source.
CauseArcher currently does not have a native way to connect to an external system via an Application Programming Interface (API).
 
ResolutionCreate a middle tier (database, API, etc...) and then import/data or API call information into Archer.
Primary example, Security Operations Management integration is a good example of an integration and the type of middleware needed to establish communication between Archer and an external system.
WorkaroundPlease reference the attached documentation for an example of a Service Now integration. If you need assistance with an integration please contact your RSA Archer Account Manager to engage with Professional Services.

Outcomes