000033140 - RSA Archer and Integrations with 3rd party software

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000033140
Applies ToRSA Product Set: Archer
RSA Product/Service Type: Archer
RSA Version/Condition: 5.X
Platform: Windows
IssueUnable to create an API interface from Archer to an external source.
CauseArcher currently does not have a native way to connect to an external system via an Application Programming Interface (API).
ResolutionCreate a middle tier (database, API, etc...) and then import/data or API call information into Archer.
Primary example, Security Operations Management integration is a good example of an integration and the type of middleware needed to establish communication between Archer and an external system.
WorkaroundPlease reference the attached documentation for an example of a Service Now integration. If you need assistance with an integration please contact your RSA Archer Account Manager to engage with Professional Services.