|Applies To||RSA Product Set: Security Analytics, RSA NetWitness Platform|
RSA Product/Service Type: Security Analytics Server
|Issue||Error message "No record found for selection of trigger" in RSA Security Analytics.|
503 error is displayed in the browser when attempting to access the Security Analytics UI.
An error message similar to the following is displayed:
|Cause||This issue is caused when Quartz falls into an inconsistent state.|
In order to resolve the issue, the trigger in question needs to be removed from the database. The trigger that is causing the error will be displayed after the word DEFAULT in the error message, as shown in red above. In this example, the trigger name is 864f3ac8-3f5c-45d4-9314-1c4f9924bb9a. This name will be referred to as <triggerName> in the steps below.
To remove the trigger from the Quartz database, connect to the Security Analytics server appliance via SSH and issue the following commands:
1- stop jettysrv
Now restart Jetty with the following command: start jettysrv
|Legacy Article ID||a65377|