000029109 - RSA Security Analytics 10.4.x services groups count may appear to be inaccurate

Document created by RSA Customer Support Employee on Jun 14, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000029109
Applies ToRSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.0.0, 10.4.0.1, 10.4.0.2
Platform: CentOS
O/S Version: EL6
IssueThe Security Analytics UI grants the ability to create groups for services.
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However, if you try to add the same device to a group twice, it will increment the count, but not add the device. 
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This typically occurs when you refresh the page, then try to add the same device.
CauseThis is a minor flaw in the UI that will be patched in an upcoming release of 10.4.  In the interim, the workaround referenced in this article may be used.  
WorkaroundRefresh the page again to reset the count back to the proper value.
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