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000033123 - Security Operations Management Error: "Exception occurred while processing the record data"

Document created by RSA Customer Support

on Jun 14, 2016•Last modified by RSA Customer Support

on Apr 21, 2017

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Article Number	000033123
Applies To	RSA Product Set: Security Management RSA Product/Service Type: SecOps RSA Version/Condition: 1.3
Issue	26 Feb 2016 19:03:07,459 \| ERROR - ArcherDataStore.handleData(475) \| Exception occurred while processing the record data 26 Feb 2016 19:03:07,459 \| ERROR - ArcherDataStoreTasklet.pushToArcher(401) \| Exception occured javax.xml.ws.soap.SOAPFaultException: Server was unable to process request. ---> An item with the same key has already been added. at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:158) at com.sun.proxy.$Proxy77.createRecord(Unknown Source) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper$CreateRecordCallback.call(ArcherWSHelper.java:721) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.callArcher(ArcherWSHelper.java:399) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.createRecord(ArcherWSHelper.java:324) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.writeRecord(ArcherWSHelper.java:290) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.createRecord(ArcherWSHelper.java:213) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.putData(ArcherDataStore.java:594) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.handleData(ArcherDataStore.java:443) at sun.reflect.GeneratedMethodAccessor136.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.aop.framework.adapter.AfterReturningAdviceInterceptor.invoke(AfterReturningAdviceInterceptor.java:52) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:92) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy28.handleData(Unknown Source) at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:395) at com.rsa.srm.collector.messaging.batch.ArcherIncidentAddedTasklet.execute(ArcherIncidentAddedTasklet.java:107) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:406) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:330) at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133) at org.springframework.batch.core.step.tasklet.TaskletStep$2.doInChunkContext(TaskletStep.java:271) at org.springframework.batch.core.scope.context.StepContextRepeatCallback.doInIteration(StepContextRepeatCallback.java:77) at org.springframework.batch.repeat.support.RepeatTemplate.getNextResult(RepeatTemplate.java:368) at org.springframework.batch.repeat.support.RepeatTemplate.executeInternal(RepeatTemplate.java:215) at org.springframework.batch.repeat.support.RepeatTemplate.iterate(RepeatTemplate.java:144) at org.springframework.batch.core.step.tasklet.TaskletStep.doExecute(TaskletStep.java:257) at org.springframework.batch.core.step.AbstractStep.execute(AbstractStep.java:198) at org.springframework.batch.core.job.SimpleStepHandler.handleStep(SimpleStepHandler.java:148) at org.springframework.batch.core.job.flow.JobFlowExecutor.executeStep(JobFlowExecutor.java:64) at org.springframework.batch.core.job.flow.support.state.StepState.handle(StepState.java:67) at org.springframework.batch.core.job.flow.support.SimpleFlow.resume(SimpleFlow.java:165) at org.springframework.batch.core.job.flow.support.SimpleFlow.start(SimpleFlow.java:144) at org.springframework.batch.core.job.flow.FlowJob.doExecute(FlowJob.java:134) at org.springframework.batch.core.job.AbstractJob.execute(AbstractJob.java:304) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher$1.run(PasswordAwareSimpleJobLauncher.java:99) at org.springframework.core.task.SyncTaskExecutor.execute(SyncTaskExecutor.java:50) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher.run(PasswordAwareSimpleJobLauncher.java:93) at com.rsa.srm.collector.messaging.listener.AbstractQueueListener.executeWorkflow(AbstractQueueListener.java:93) at com.rsa.srm.collector.messaging.listener.IncidentsQueueListener.onMessage(IncidentsQueueListener.java:35) at org.springframework.amqp.rabbit.listener.adapter.MessageListenerAdapter.onMessage(MessageListenerAdapter.java:349) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:650) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:576) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$001(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$1.invokeListener(SimpleMessageListenerContainer.java:161) at sun.reflect.GeneratedMethodAccessor133.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:74) at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:263) at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:168) at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:98) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy32.invokeListener(Unknown Source) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.invokeListener(SimpleMessageListenerContainer.java:1222) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.executeListener(AbstractMessageListenerContainer.java:559) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.doReceiveAndExecute(SimpleMessageListenerContainer.java:995) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.receiveAndExecute(SimpleMessageListenerContainer.java:979) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$600(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$AsyncMessageProcessingConsumer.run(SimpleMessageListenerContainer.java:1090) at java.lang.Thread.run(Unknown Source) Caused by: org.apache.cxf.binding.soap.SoapFault: Server was unable to process request. ---> An item with the same key has already been added. at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:84) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:51) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:40) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:113) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:69) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:34) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) at org.apache.cxf.endpoint.ClientImpl.onMessage(ClientImpl.java:849) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1627) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1515) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1318) at org.apache.cxf.io.CacheAndWriteOutputStream.postClose(CacheAndWriteOutputStream.java:56) at org.apache.cxf.io.CachedOutputStream.close(CachedOutputStream.java:223) at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56) at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:633) at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:572) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:481) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:382) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:335) at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:96) at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:136) ... 69 more 26 Feb 2016 19:03:07,460 \| ERROR - AbstractStep.execute(225) \| Encountered an error executing step sendIncidentToArcher in job pushIncidents org.springframework.amqp.rabbit.listener.ListenerExecutionFailedException: Failed when communicating with Archer: at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:417) at com.rsa.srm.collector.messaging.batch.ArcherIncidentAddedTasklet.execute(ArcherIncidentAddedTasklet.java:107) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:406) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:330) at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133) at org.springframework.batch.core.step.tasklet.TaskletStep$2.doInChunkContext(TaskletStep.java:271) at org.springframework.batch.core.scope.context.StepContextRepeatCallback.doInIteration(StepContextRepeatCallback.java:77) at org.springframework.batch.repeat.support.RepeatTemplate.getNextResult(RepeatTemplate.java:368) at org.springframework.batch.repeat.support.RepeatTemplate.executeInternal(RepeatTemplate.java:215) at org.springframework.batch.repeat.support.RepeatTemplate.iterate(RepeatTemplate.java:144) at org.springframework.batch.core.step.tasklet.TaskletStep.doExecute(TaskletStep.java:257) at org.springframework.batch.core.step.AbstractStep.execute(AbstractStep.java:198) at org.springframework.batch.core.job.SimpleStepHandler.handleStep(SimpleStepHandler.java:148) at org.springframework.batch.core.job.flow.JobFlowExecutor.executeStep(JobFlowExecutor.java:64) at org.springframework.batch.core.job.flow.support.state.StepState.handle(StepState.java:67) at org.springframework.batch.core.job.flow.support.SimpleFlow.resume(SimpleFlow.java:165) at org.springframework.batch.core.job.flow.support.SimpleFlow.start(SimpleFlow.java:144) at org.springframework.batch.core.job.flow.FlowJob.doExecute(FlowJob.java:134) at org.springframework.batch.core.job.AbstractJob.execute(AbstractJob.java:304) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher$1.run(PasswordAwareSimpleJobLauncher.java:99) at org.springframework.core.task.SyncTaskExecutor.execute(SyncTaskExecutor.java:50) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher.run(PasswordAwareSimpleJobLauncher.java:93) at com.rsa.srm.collector.messaging.listener.AbstractQueueListener.executeWorkflow(AbstractQueueListener.java:93) at com.rsa.srm.collector.messaging.listener.IncidentsQueueListener.onMessage(IncidentsQueueListener.java:35) at org.springframework.amqp.rabbit.listener.adapter.MessageListenerAdapter.onMessage(MessageListenerAdapter.java:349) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:650) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:576) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$001(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$1.invokeListener(SimpleMessageListenerContainer.java:161) at sun.reflect.GeneratedMethodAccessor133.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:74) at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:263) at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:168) at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:98) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy32.invokeListener(Unknown Source) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.invokeListener(SimpleMessageListenerContainer.java:1222) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.executeListener(AbstractMessageListenerContainer.java:559) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.doReceiveAndExecute(SimpleMessageListenerContainer.java:995) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.receiveAndExecute(SimpleMessageListenerContainer.java:979) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$600(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$AsyncMessageProcessingConsumer.run(SimpleMessageListenerContainer.java:1090) at java.lang.Thread.run(Unknown Source) Caused by: org.springframework.amqp.rabbit.listener.ListenerExecutionFailedException: Failed when communicating with Archer: at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:405) ... 48 more Caused by: javax.xml.ws.soap.SOAPFaultException: Server was unable to process request. ---> An item with the same key has already been added. at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:158) at com.sun.proxy.$Proxy77.createRecord(Unknown Source) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper$CreateRecordCallback.call(ArcherWSHelper.java:721) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.callArcher(ArcherWSHelper.java:399) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.createRecord(ArcherWSHelper.java:324) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.writeRecord(ArcherWSHelper.java:290) at com.rsa.connector.framework.components.datastore.archer.ArcherWSHelper.createRecord(ArcherWSHelper.java:213) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.putData(ArcherDataStore.java:594) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.handleData(ArcherDataStore.java:443) at sun.reflect.GeneratedMethodAccessor136.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.aop.framework.adapter.AfterReturningAdviceInterceptor.invoke(AfterReturningAdviceInterceptor.java:52) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:92) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy28.handleData(Unknown Source) at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:395) ... 48 more Caused by: org.apache.cxf.binding.soap.SoapFault: Server was unable to process request. ---> An item with the same key has already been added. at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.unmarshalFault(Soap11FaultInInterceptor.java:84) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:51) at org.apache.cxf.binding.soap.interceptor.Soap11FaultInInterceptor.handleMessage(Soap11FaultInInterceptor.java:40) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) at org.apache.cxf.interceptor.AbstractFaultChainInitiatorObserver.onMessage(AbstractFaultChainInitiatorObserver.java:113) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:69) at org.apache.cxf.binding.soap.interceptor.CheckFaultInterceptor.handleMessage(CheckFaultInterceptor.java:34) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) at org.apache.cxf.endpoint.ClientImpl.onMessage(ClientImpl.java:849) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponseInternal(HTTPConduit.java:1627) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.handleResponse(HTTPConduit.java:1515) at org.apache.cxf.transport.http.HTTPConduit$WrappedOutputStream.close(HTTPConduit.java:1318) at org.apache.cxf.io.CacheAndWriteOutputStream.postClose(CacheAndWriteOutputStream.java:56) at org.apache.cxf.io.CachedOutputStream.close(CachedOutputStream.java:223) at org.apache.cxf.transport.AbstractConduit.close(AbstractConduit.java:56) at org.apache.cxf.transport.http.HTTPConduit.close(HTTPConduit.java:633) at org.apache.cxf.interceptor.MessageSenderInterceptor$MessageSenderEndingInterceptor.handleMessage(MessageSenderInterceptor.java:62) at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:272) at org.apache.cxf.endpoint.ClientImpl.doInvoke(ClientImpl.java:572) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:481) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:382) at org.apache.cxf.endpoint.ClientImpl.invoke(ClientImpl.java:335) at org.apache.cxf.frontend.ClientProxy.invokeSync(ClientProxy.java:96) at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:136) ... 69 more 26 Feb 2016 19:03:07,463 \| INFO - PasswordAwareSimpleJobLauncher$1.run(100) \| Job: [FlowJob: [name=pushIncidents]] completed with the following status: [FAILED] 26 Feb 2016 19:03:07,463 \| ERROR - AbstractQueueListener.executeWorkflow(113) \| org.springframework.amqp.rabbit.listener.ListenerExecutionFailedException: Failed to execute workflow. at com.rsa.srm.collector.messaging.listener.AbstractQueueListener.executeWorkflow(AbstractQueueListener.java:105) at com.rsa.srm.collector.messaging.listener.IncidentsQueueListener.onMessage(IncidentsQueueListener.java:35) at org.springframework.amqp.rabbit.listener.adapter.MessageListenerAdapter.onMessage(MessageListenerAdapter.java:349) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:650) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:576) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$001(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$1.invokeListener(SimpleMessageListenerContainer.java:161) at sun.reflect.GeneratedMethodAccessor133.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:74) at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:263) at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:168) at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:98) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy32.invokeListener(Unknown Source) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.invokeListener(SimpleMessageListenerContainer.java:1222) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.executeListener(AbstractMessageListenerContainer.java:559) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.doReceiveAndExecute(SimpleMessageListenerContainer.java:995) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.receiveAndExecute(SimpleMessageListenerContainer.java:979) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$600(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$AsyncMessageProcessingConsumer.run(SimpleMessageListenerContainer.java:1090) at java.lang.Thread.run(Unknown Source) Caused by: java.lang.Throwable Or 02 May 2016 13:51:32,083 \| ERROR - ArcherDataStore.handleData(475) \| Exception occurred while processing the record data 02 May 2016 13:51:32,083 \| ERROR - ArcherDataStoreTasklet.pushToArcher(401) \| Exception occured java.lang.NullPointerException at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.createArcherRecordField(ArcherDataStore.java:823) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.createArcherRecordForApplication(ArcherDataStore.java:631) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.putData(ArcherDataStore.java:545) at com.rsa.connector.framework.components.datastore.archer.ArcherDataStore.handleData(ArcherDataStore.java:443) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.aop.framework.adapter.AfterReturningAdviceInterceptor.invoke(AfterReturningAdviceInterceptor.java:52) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:92) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy28.handleData(Unknown Source) at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:395) at com.rsa.srm.collector.messaging.batch.ArcherIncidentAddedTasklet.execute(ArcherIncidentAddedTasklet.java:107) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:406) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:330) at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133) at org.springframework.batch.core.step.tasklet.TaskletStep$2.doInChunkContext(TaskletStep.java:271) at org.springframework.batch.core.scope.context.StepContextRepeatCallback.doInIteration(StepContextRepeatCallback.java:77) at org.springframework.batch.repeat.support.RepeatTemplate.getNextResult(RepeatTemplate.java:368) at org.springframework.batch.repeat.support.RepeatTemplate.executeInternal(RepeatTemplate.java:215) at org.springframework.batch.repeat.support.RepeatTemplate.iterate(RepeatTemplate.java:144) at org.springframework.batch.core.step.tasklet.TaskletStep.doExecute(TaskletStep.java:257) at org.springframework.batch.core.step.AbstractStep.execute(AbstractStep.java:198) at org.springframework.batch.core.job.SimpleStepHandler.handleStep(SimpleStepHandler.java:148) at org.springframework.batch.core.job.flow.JobFlowExecutor.executeStep(JobFlowExecutor.java:64) at org.springframework.batch.core.job.flow.support.state.StepState.handle(StepState.java:67) at org.springframework.batch.core.job.flow.support.SimpleFlow.resume(SimpleFlow.java:165) at org.springframework.batch.core.job.flow.support.SimpleFlow.start(SimpleFlow.java:144) at org.springframework.batch.core.job.flow.FlowJob.doExecute(FlowJob.java:134) at org.springframework.batch.core.job.AbstractJob.execute(AbstractJob.java:304) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher$1.run(PasswordAwareSimpleJobLauncher.java:99) at org.springframework.core.task.SyncTaskExecutor.execute(SyncTaskExecutor.java:50) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher.run(PasswordAwareSimpleJobLauncher.java:93) at com.rsa.srm.collector.messaging.listener.AbstractQueueListener.executeWorkflow(AbstractQueueListener.java:93) at com.rsa.srm.collector.messaging.listener.IncidentsQueueListener.onMessage(IncidentsQueueListener.java:35) at org.springframework.amqp.rabbit.listener.adapter.MessageListenerAdapter.onMessage(MessageListenerAdapter.java:349) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:650) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:576) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$001(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$1.invokeListener(SimpleMessageListenerContainer.java:161) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:74) at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:263) at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:168) at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:98) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy32.invokeListener(Unknown Source) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.invokeListener(SimpleMessageListenerContainer.java:1222) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.executeListener(AbstractMessageListenerContainer.java:559) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.doReceiveAndExecute(SimpleMessageListenerContainer.java:995) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.receiveAndExecute(SimpleMessageListenerContainer.java:979) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$600(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$AsyncMessageProcessingConsumer.run(SimpleMessageListenerContainer.java:1090) at java.lang.Thread.run(Unknown Source) 02 May 2016 13:51:32,087 \| ERROR - AbstractStep.execute(225) \| Encountered an error executing step sendIncidentToArcher in job pushIncidents org.springframework.amqp.rabbit.listener.ListenerExecutionFailedException: Failed when communicating with Archer: at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:417) at com.rsa.srm.collector.messaging.batch.ArcherIncidentAddedTasklet.execute(ArcherIncidentAddedTasklet.java:107) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:406) at org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:330) at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133) at org.springframework.batch.core.step.tasklet.TaskletStep$2.doInChunkContext(TaskletStep.java:271) at org.springframework.batch.core.scope.context.StepContextRepeatCallback.doInIteration(StepContextRepeatCallback.java:77) at org.springframework.batch.repeat.support.RepeatTemplate.getNextResult(RepeatTemplate.java:368) at org.springframework.batch.repeat.support.RepeatTemplate.executeInternal(RepeatTemplate.java:215) at org.springframework.batch.repeat.support.RepeatTemplate.iterate(RepeatTemplate.java:144) at org.springframework.batch.core.step.tasklet.TaskletStep.doExecute(TaskletStep.java:257) at org.springframework.batch.core.step.AbstractStep.execute(AbstractStep.java:198) at org.springframework.batch.core.job.SimpleStepHandler.handleStep(SimpleStepHandler.java:148) at org.springframework.batch.core.job.flow.JobFlowExecutor.executeStep(JobFlowExecutor.java:64) at org.springframework.batch.core.job.flow.support.state.StepState.handle(StepState.java:67) at org.springframework.batch.core.job.flow.support.SimpleFlow.resume(SimpleFlow.java:165) at org.springframework.batch.core.job.flow.support.SimpleFlow.start(SimpleFlow.java:144) at org.springframework.batch.core.job.flow.FlowJob.doExecute(FlowJob.java:134) at org.springframework.batch.core.job.AbstractJob.execute(AbstractJob.java:304) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher$1.run(PasswordAwareSimpleJobLauncher.java:99) at org.springframework.core.task.SyncTaskExecutor.execute(SyncTaskExecutor.java:50) at com.rsa.srm.collector.batch.PasswordAwareSimpleJobLauncher.run(PasswordAwareSimpleJobLauncher.java:93) at com.rsa.srm.collector.messaging.listener.AbstractQueueListener.executeWorkflow(AbstractQueueListener.java:93) at com.rsa.srm.collector.messaging.listener.IncidentsQueueListener.onMessage(IncidentsQueueListener.java:35) at org.springframework.amqp.rabbit.listener.adapter.MessageListenerAdapter.onMessage(MessageListenerAdapter.java:349) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.doInvokeListener(AbstractMessageListenerContainer.java:650) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.invokeListener(AbstractMessageListenerContainer.java:576) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$001(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$1.invokeListener(SimpleMessageListenerContainer.java:161) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.retry.interceptor.RetryOperationsInterceptor$1.doWithRetry(RetryOperationsInterceptor.java:74) at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:263) at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:168) at org.springframework.retry.interceptor.RetryOperationsInterceptor.invoke(RetryOperationsInterceptor.java:98) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy32.invokeListener(Unknown Source) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.invokeListener(SimpleMessageListenerContainer.java:1222) at org.springframework.amqp.rabbit.listener.AbstractMessageListenerContainer.executeListener(AbstractMessageListenerContainer.java:559) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.doReceiveAndExecute(SimpleMessageListenerContainer.java:995) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.receiveAndExecute(SimpleMessageListenerContainer.java:979) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer.access$600(SimpleMessageListenerContainer.java:78) at org.springframework.amqp.rabbit.listener.SimpleMessageListenerContainer$AsyncMessageProcessingConsumer.run(SimpleMessageListenerContainer.java:1090) at java.lang.Thread.run(Unknown Source) Caused by: org.springframework.amqp.rabbit.listener.ListenerExecutionFailedException: Failed when communicating with Archer: at com.rsa.srm.collector.messaging.batch.ArcherDataStoreTasklet.pushToArcher(ArcherDataStoreTasklet.java:405)
Cause	Various issues with customizations to mapping file on the Unified Collector Framework (UCF) server. Mapping files are located: C:(root may vary)\Program Files\EMC\RSA\SA IM integration service\config\mapping Typically the "secops_export_archer.xml" will be the file that was customized
Resolution	1. Stop RSA Unified Collector Framework service 2. Revert the "secops_export_archer.xml" file to an "out of the box" status 3. Start the RSA Unified Collector Framework service 4. Validate that Incidents/Alerts are now populating in the RSA Archer SecOps solution Consult with your developer and/or RSA Professional services for alternative mapping options.

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